Package Protection Policy
Package Protection Policy
Package Protection gives you peace of mind that your order arrives safely. If your package is lost in transit, damaged during shipping, or stolen shortly after confirmed delivery, we'll review your claim and replace eligible items once approved.
What's Covered
- Packages lost in transit before delivery
- Items damaged during shipping
- Packages confirmed delivered and then stolen within a limited window after delivery
Claim Reporting Window
All claims must be submitted within 24 hours of the carrier marking the package delivered. Claims submitted after that window are not eligible for coverage, since timely reporting lets us investigate with the carrier and verify delivery conditions.
Theft-After-Delivery Eligibility
To qualify for theft coverage: the claim must be submitted within the reporting window, supporting documentation may be requested depending on order value, orders over $500 may require a police report filed within 48 hours, and orders over $1,000 are subject to additional review before approval.
Your Responsibilities
By selecting Package Protection, you agree to monitor tracking updates, retrieve packages promptly, provide a secure delivery location, and arrange a hold or alternate delivery if you're traveling. Failing to take reasonable steps to secure a delivered package may result in a denied claim.
What's Not Covered
- Claims submitted outside the reporting window
- Packages left unattended for an extended period after delivery
- Theft from shared residential or mailroom locations without supporting evidence
- Incorrect or incomplete shipping addresses entered at checkout
All claims are reviewed individually, and final determination is based on the eligibility criteria above.