Terms of service

Terms of Service

By accessing or using this website (the "Site") provided by NOBL Travel and its affiliates (collectively "NOBL", "us", "our", "we"), you agree to be bound by these Terms of Service ("Terms") and all terms incorporated by reference. Please read them carefully — they govern your use of our Site, including our online store for luggage, bags, travel accessories, and other products ("Products").

Arbitration notice: except for certain disputes described in the Dispute Resolution section below, or as otherwise prohibited by applicable law, you agree to resolve disputes with NOBL through binding, individual arbitration, and you waive the right to participate in a class action or class-wide arbitration.

1. Agreement to Terms

1.1 By using the Site or purchasing Products, you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase any Products.

1.2 If you opt in to our automated mobile messaging program, the Automated Mobile Messaging Program Terms (Schedule A, below) are incorporated into these Terms by reference.

2. Privacy Policy

By using the Site, you also accept our Privacy Policy, which explains how we collect, use, disclose, and process information about you and your use of the Site.

3. Changes to These Terms

We may revise these Terms from time to time, with notice of material changes where required by law. Changes apply prospectively from the stated effective date; your continued use of the Site constitutes acceptance to the extent permitted by law.

4. Your Account

4.1 Certain features — entering promotions, posting a review — require creating an account, directly or via a third-party sign-in such as Facebook.

4.2 You must keep your account information accurate and current, must not impersonate others or use an offensive username, must not share your login, and must notify us immediately of any unauthorized use. You are responsible for all activity under your account.

5. Feedback

If you send us feedback, ideas, or suggestions, you grant NOBL a non-exclusive, transferable, worldwide, perpetual, royalty-free license — with the right to sublicense — to use, copy, modify, and exploit that feedback for any purpose, without compensation to you.

6. Purchase of Products

6.1 Offer and acceptance. We aim for accurate product descriptions and photos but don't warrant they're complete or error-free; your order is an offer to buy, which we may decline at our discretion even after sending an order confirmation.

6.2 Payments. By completing a purchase, you authorize us (or our payment processor) to charge your selected payment method, represent that you're authorized to use it, and agree to provide accurate billing information. Online transactions are subject to validation by our processor and your card issuer; we are not responsible for declined payments or any fee your card issuer charges.

6.3 Prices. Prices are shown in your local currency where applicable and reflect the price at the time of order, exclusive of tax and shipping (added at checkout). We may correct pricing errors and cancel affected orders, and may change prices at any time without notice.

6.4 Promotions. Promotions may carry their own terms, which control in case of conflict with these Terms.

6.5 Store credit. Credit issued in lieu of a refund can be applied to future orders through your account; it cannot be purchased directly and any balance beyond an order's value requires an additional payment method.

6.6 Shipping. Shipping rates are shown at checkout; title and risk of loss pass to you when we hand off Products to our shipping partner. Delivery dates are estimates only — see our Shipping Policy for details.

6.7 Returns. Governed by our Returns & Refunds policy, incorporated here by reference.

6.8 Third-party products. Items manufactured or supplied by third parties are purchased at your own risk; NOBL assumes no liability for them.

6.9 Third-party websites. Links to external sites are provided for convenience; we don't control, endorse, or assume responsibility for their content or practices.

6.10 Warranty. Our limited warranty terms are set out in our Returns & Refunds / Warranty page and are incorporated by reference. Third-party products are not covered by NOBL's warranty.

6.11 Personal use only. Products purchased through the Site are for your own personal or household use, not for resale, distribution, or export for commercial purposes.

6.12 Offer codes. Promotional codes are non-transferable, cannot be combined with other offers, cannot be redeemed for cash, may be limited to a single use, do not apply to tax or shipping, and are void if copied, sold, or expired. Returning a product purchased with an offer code does not refund the code's value.

7. Intellectual Property

All content on the Site — including text, graphics, logos, product designs, and images — is owned by NOBL or its licensors and protected by applicable intellectual property law. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.

8. Warranty Disclaimers

Except as stated in our written returns/warranty terms, Products and the Site are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law — including disclaiming implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited (in which case any implied warranty is limited to the shortest duration permitted by law).

9. Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless NOBL and its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Site or Products or your violation of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, NOBL will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, savings, business opportunity, data, or goodwill, arising from these Terms or your use of the Site, regardless of legal theory and even if advised of the possibility of such damages. NOBL's total liability related to your purchase or use of the Products will not exceed the amount you actually paid for the Product.

11. Dispute Resolution

Please read this section carefully — it requires arbitration of most disputes and limits how you may seek relief, unless the dispute qualifies as an exception below. No class or representative actions or arbitrations are permitted.

11.1 Mandatory arbitration. Except for Excluded Disputes (defined below), you and NOBL agree that any dispute arising out of or relating to these Terms, the Products, or the Services will be resolved exclusively through final, binding, individual arbitration, not in court and not as a class, representative, or consolidated action. The arbitrator has exclusive authority to resolve threshold questions of arbitrability. Claims must generally be brought within one year of when they arose.

11.2 Class action and jury waiver. You and NOBL each waive the right to a jury trial and to participate in any class, collective, or representative proceeding, except for the Mass Filing Procedures below.

11.3 Informal resolution first. Before filing arbitration, each party will notify the other in writing of the dispute and allow 30 days to resolve it informally. Notices to NOBL should be sent via our Help Center.

11.4 Exceptions (Excluded Disputes). Either party may bring a qualifying claim in small claims court, and either party may seek injunctive relief in court for actual or threatened infringement of intellectual property rights.

11.5 Arbitration rules. Arbitration is administered by a recognized consumer arbitration provider under its applicable rules, conducted remotely where possible, before a single arbitrator, and governed by the Federal Arbitration Act. Except where prohibited, these Terms are governed by the substantive law of NOBL's state of registration, without regard to conflict-of-law rules — this does not waive any non-waivable consumer protection you have under your own state's law.

11.6 Mass filing procedures. If 25 or more similar arbitration demands are filed by or with the coordination of the same law firm or organization, the arbitration provider's mass-filing fee schedule and batching process will apply; this is not an authorization of class arbitration.

11.7 Arbitrator authority. The arbitrator may grant any individual remedy available in court, including fees and costs where permitted, but may not consolidate claims or preside over a class or representative proceeding (other than Mass Filing Procedures).

11.8 Confidentiality. The arbitration proceeding, and information exchanged in it, will be kept confidential except as needed to prepare for the hearing, enforce an award, or as otherwise required by law.

11.9 If arbitration doesn't apply. If a dispute is found not subject to arbitration, or the class-action waiver is found unenforceable, the parties agree that the exclusive jurisdiction and venue will be the courts specified in NOBL's registered jurisdiction, and that forum's law will govern.

12. Miscellaneous

12.1 Waiver. Our failure to enforce a provision isn't a waiver of it; any waiver must be in writing to be effective.

12.2 Severability. If a provision is found invalid, it will be replaced by an enforceable provision that best matches its original intent, and the rest of these Terms remain in effect.

12.3 Entire agreement. These Terms, together with documents incorporated by reference, form the entire agreement between you and NOBL on this subject matter.

12.4 Contact. Questions about these Terms, Products, or Services can be sent via our Help Center or to support@nobltravel.com.

Schedule A — Automated Mobile Messaging Program Terms

If you opt in to our text messaging program, you may receive recurring automated marketing, promotional, and transactional messages (including cart reminders, order and shipping updates) at the number you provide, including messages sent via autodialer or with a prerecorded voice. Consent to marketing texts is never a condition of purchase. Message frequency varies; message and data rates may apply.

Opt out: reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any message. You may receive one confirmation message. Help: reply HELP or contact us via our Help Center.

We and our messaging platform may use automated and AI-assisted tools to help generate or tailor message content; this does not make our vendors senders of the messages. We use reasonable, time-zone-aware procedures to avoid sending messages outside typical hours, though carrier and network issues may occasionally delay delivery outside our control. We aim to comply with applicable state telemarketing laws, treating your area code as an indicator of state residency for that purpose unless you tell us otherwise in writing.