Refund policy
100-Day Return Policy
We offer a 100-day return window on standard purchases. Items should arrive back in new-like condition, with original packaging, tags, and proof of purchase. Some items — including promotional-event purchases, clearance items, personalized products, gift cards, and anything marked "Final Sale" at checkout — are not eligible for return, exchange, or cancellation.
We aren't able to cancel confirmed orders, but if your NOBL isn't the right fit after delivery, you can request a return through our Returns Portal in the Help Center.
Return Conditions
- Items must be unused, in original condition, with tags and original packaging
- A receipt or proof of purchase is required
- Damaged, defective, missing, or incorrect items must be reported within 5 days of delivery
- Items must ship back within 100 days of delivery
- Customers are responsible for return shipping costs
Refund Process
Once your return is received and passes inspection, we'll issue a refund to your original payment method — please allow 10–12 business days for it to appear. Returns that don't pass inspection are not refunded.
NOBL Lifetime Limited Warranty
Every NOBL bag is covered by a lifetime limited warranty against manufacturing defects in materials and workmanship under normal use.
Covered: defects in materials or workmanship, and structural defects that compromise the bag's integrity or function.
Not covered: damage from misuse, abuse, neglect, or accident; normal wear and tear; damage from improper care or storage.
To file a warranty claim, use the Warranty Claim Portal in our Help Center with your proof of purchase. Approved claims receive a replacement part or full product replacement; replacement parts ship free within the first 30 days of delivery, with a service fee applying after that window. This warranty covers the original purchaser only and is non-transferable.